Telgian Fire Safety is pleased to announce the appointment of Craig Saloman as Director of Operations. In this position, Saloman will be responsible for directing the company’s various account teams. In addition, Saloman will monitor existing internal processes, analyze effectiveness and create productivity and efficiency strategies to ensure Telgian’s trademark top-flight customer service.
One of Saloman’s most important tasks will be to realign the customer service team in order to provide a higher level of continual customer engagement. This team approach, combined with a laser focus on each customer’s unique needs is designed to drive an even higher level of customer satisfaction from initial contact, through any services required, to final reporting.
“Craig is an exceptional leader, with an impressive track record,” says Al Gargano, Telgian Fire Safety President. “His innovative programs, business management savvy and years of successful experience make him a valuable addition to the team. Most importantly, his proven commitment to excellence dovetails with Telgian Fire Safety’s dedication to providing an exceptional customer experience for each of the 50,000+ inspections we conduct annually.”
“Our attitude toward our customers determines their attitude towards us,” explains Saloman. “Telgian puts the customer’s needs first, which is why our partnerships last.”
Saloman brings more than 30 years of operations and management experience to Telgian Fire Safety, with extensive knowledge of service delivery, meeting SLA’s (service level agreements), earning customer trust and confidence.
Previously, Saloman has held a number of leadership roles. Most recently, he acted as the Regional Operations Manager for IntelliQuick Delivery, the largest independent delivery/courier service in the state of Arizona. There he was responsible for the management of all companywide operations.
Welcome Craig Saloman!
About Telgian Fire Safety
Since 1985, Telgian Fire Safety has served as a trusted partner to clients around the globe, providing innovative solutions and keeping facilities safe, compliant and on budget. Telgian’s expertise includes Fire Safety Systems testing, inspections and repair including Fire Sprinkler Systems, Fire Alarm Systems, Fire Extinguishers, Kitchen Hood Suppression Systems, Backflow Systems, Emergency/Exit Lights, Special Hazards, Clean Agent Systems and Fire Alarm Monitoring.
We specialize in service to multi-location properties, as well as large single-campus facilities. Telgian services approximately 50,000 locations annually throughout the US and abroad, providing a centralized approach and standardized way for clients to manage Fire Life Safety Programs including Inventory Tracking, Capital Replacement Programs, Budgeting and Forecasting.
In addition, our customer-first culture ensures that clients receive the best service for their unique needs. Telgian is an unbiased provider, separating the inspection and testing process from the repairs, and eliminating all conflict of interest.
Telgian Fire Safety is led by an exceptional team of experts that represents some of the most experienced fire and life safety, security, engineering and risk consulting professionals in the industry. Telgian team members serve on major National Fire Protection Association (NFPA) Committees, as well as select International Code Council (ICC), American National Standards Institute (ANSI) and International Organization for Standardization (ISO) Section Committees.