Kitchen hood suppression systems are the front-line protection systems in the highest risk area of food service facilities. Their performance is critical to the continuous operation of your business.
Telgian conducts thousands of inspections annually at locations throughout the U.S. and Canada. Our hood suppression team has extensive knowledge in operating, inspecting, testing, and servicing issues, and can immediately assist in times of crisis.
Telgian will perform required hood suppression inspection, testing, and repair to ensure they are operational and maintained in accordance with NFPA 17A, manufacturer’s requirements, industry standards and local jurisdictional requirements.
Telgian’s comprehensive hood suppression program provides 24/7/365 nationwide coverage through our network of more than 1,200 partner subcontractors. In addition, our in-house team of experts reviews scopes of work and proposals to ensure only the necessary repairs are made at the right price.
Technology, Customer Web Portal and Analysis
Telgian customers have access to our state-of-the-art, Web-based document management system, which is password protected and easy to use. A cloud-based system, no special software or connections are required beyond Internet access. The system provides 24/7/365 access to reports, invoices and equipment inventory. The power of this customer Web portal is its ability to keep a record of services, reports and equipment, making it simple to export equipment inventory data and to manage documentation for compliance.
Telgian believes the more information and data shared with clients, the better the overall performance of the account. Telgian provides individual reporting to indicate account trends or traits, as well as specific reporting on timeliness, responsiveness, invoicing and other factors. Our complete online inventory of client facilities promotes better forecasting of costs, from inspections to repairs, resulting in more accurate cost budgeting. Reports on the status of inspections and repairs are online for client access 24 hours a day. Facility data is based on each client’s requirements, with access levels granted as requested. All Telgian services are visible on the customer Web portal, providing a seamless view for both in-house and subcontracted services.
At Telgian, we meet with our customers on a quarterly basis to review performance, identify opportunities to improve the quality of the inspection process and to reduce risk and spend, and to discuss areas of opportunity to reduce the cost of compliance and total cost of ownership.
While these Stewardship meetings provide a formal opportunity each quarter to review and adjust to changing needs, Telgian’s account management team is available and engaged with customers continually to provide the highest quality service.