Fire pumps provide fire sprinkler systems with the necessary water pressure to control or extinguish a fire. The proper operation of a fire pump is vital to the protection that the sprinkler system provides in the building. Fire pumps are complex systems and require regular upkeep including testing, inspection, and maintenance.
Telgian provides peace of mind by providing fire pump inspection, testing and maintenance based on jurisdictional requirements for systems of every size and configuration. We have the experience you’re looking for, as our technicians perform more than 7,000 fire pump inspections and tests annually throughout the U.S. and Canada.
Telgian will perform all required elements of a fire pump inspections to ensure they operate properly per NFPA 25, manufacturer’s requirements, industry standards and local jurisdictional requirements. Our services include testing and inspection of all aspects of the fire pump system, including the controller, the driver, the pump, the pump shaft, the coupling, the power or fuel supply, and checks of all ancillary items such as pressure and status-indicating gauges. Of course, we also confirm communication of signals to the fire alarm control unit and your central station monitoring service company.
Telgian’s network of more than 1200 partner subcontractors is available around the clock with 24/7/365 emergency service wherever your facility is located.
Telgian’s inspectors are located across the USA and Canada and are constantly participating in training programs both live and on line. Face to face training sessions are conducted twice a year and, as a result, our people are exposed to a minimum of 40 contact hours annually in training led by NFPA senior instructors. We take seriously this investment in our technicians to prepare them to provide best in class services to our customers. Most of Telgian’s inspectors are NICET Certified, and those who are not are placed on a training track leading to certification. Telgian employs the greatest number of Certified Fire Protection Specialists (CFPS) of any firm in the USA and require every Telgian associate from every department to participate in basic fire and life safety training.
Technology, Customer Web Portal and Analysis
Telgian provides inspection reports using our proprietary Mobiliti software reporting program, which allows our technicians to perform inspections in a consistent, paperless manner that is environmentally friendly and provides customers with reports immediately upon completion of the inspection at any number of specified email addresses. Our software also supports fax and standard mail capability.
Telgian customers have access to our state-of-the-art, Web-based document management system, which is password protected and easy to use. A cloud-based system, no special software or connections are required beyond Internet access. The system provides 24/7/365 access to reports, invoices and equipment inventory. The power of this customer Web portal is its ability to keep a record of services, reports and equipment, making it simple to export equipment inventory data and to manage documentation for compliance.
Telgian believes the more information and data shared with clients, the better the overall performance of the account. Telgian provides individual reporting to indicate account trends or traits, as well as specific reporting on timeliness, responsiveness, invoicing and other factors. Our complete online inventory of client facilities promotes better forecasting of costs, from inspections to repairs due to system age, resulting in more accurate cost budgeting. Reports on the status of inspections and repairs are online for client access 24 hours a day. Facility data is based on each client’s requirements, with access levels granted as requested. All Telgian services are visible on the customer Web portal, providing a seamless view for both in-house and subcontracted services.
At Telgian, we meet with our customers on a quarterly basis to review performance, identify opportunities to improve the quality of the inspection process and to reduce risk and spend, and to discuss areas of opportunity to reduce the cost of compliance and total cost of ownership.
While these Stewardship meetings provide a formal opportunity each quarter to review and adjust to changing needs, Telgian’s account management team is available and engaged with customers continually to provide the highest quality service.