Telgian provides fire alarm system inspection, testing and repair based on manufacturer and jurisdictional requirements across all sectors of the market and in buildings of every size, shape and type
Our technicians inspect and test all types of proprietary and non-proprietary systems. In fact, we inspect more than 15,000 locations throughout the U.S. and Canada.
Telgian will perform all required fire alarm system inspections to ensure they operate properly per NFPA 72, manufacturer’s requirements, industry standards and local jurisdictional requirements. Our services include testing and inspection of the fire alarm control unit to confirm the adequacy of power supplies and battery backup, testing and inspection of all initiating and notification devices, and confirmation of communication to the fire alarm control unit as well as signals to your central station monitoring service company. Fire sprinkler system components such as tamper switches, water flow indicators and all signals related to fire pump systems are also included.
Telgian’s network of more than 1200 partner subcontractors is available around the clock with 24/7/365 emergency service wherever your facility is located.
Telgian’s inspectors are located across the USA and Canada and are constantly participating in training programs both live and on line. Face to face training sessions are conducted twice a year and, as a result, our people are exposed to a minimum of 40 contact hours annually in training led by NFPA senior instructors. We take seriously this investment in our technicians to prepare them to provide best in class services to our customers. Most of Telgian’s inspectors are NICET Certified, and those who are not are placed on a training track leading to certification. Telgian employs the greatest number of Certified Fire Protection Specialists (CFPS) of any firm in the USA and require every Telgian associate from every department to participate in basic fire and life safety training.
Technology, Customer Web Portal and Analysis
Telgian provides inspection reports using our proprietary Mobiliti software reporting program, which allows our technicians to perform inspections in a consistent, paperless manner that is environmentally friendly and provides customers with reports immediately upon completion of the inspection at any number of specified email addresses. Our software also supports fax and standard mail capability.
Telgian customers have access to our state-of-the-art, Web-based document management system, which is password protected and easy to use. A cloud-based system, no special software or connections are required beyond Internet access. The system provides 24/7/365 access to reports, invoices and equipment inventory. The power of this customer Web portal is its ability to keep a record of services, reports and equipment, making it simple to export equipment inventory data and to manage documentation for compliance.
Telgian believes the more information and data shared with clients, the better the overall performance of the account. Telgian provides individual reporting to indicate account trends or traits, as well as specific reporting on timeliness, responsiveness, invoicing and other factors. Our complete online inventory of client facilities promotes better forecasting of costs, from inspections to repairs due to system age, resulting in more accurate cost budgeting. Reports on the status of inspections and repairs are online for client access 24 hours a day. Facility data is based on each client’s requirements, with access levels granted as requested. All Telgian services are visible on the customer Web portal, providing a seamless view for both in-house and subcontracted services.
At Telgian, we meet with our customers on a quarterly basis to review performance, identify opportunities to improve the quality of the inspection process and to reduce risk and spend, and to discuss areas of opportunity to reduce the cost of compliance and total cost of ownership.
While these Stewardship meetings provide a formal opportunity each quarter to review and adjust to changing needs, Telgian’s account management team is available and engaged with customers continually to provide the highest quality service.