Emergency and exit lights are a part of your life safety equipment, designed to provide sufficient illumination to allow building occupants to exit safely in the event of a power outage or other emergency. Telgian performs annual timed tests as required by life safety code and local jurisdictional requirements.
Our assessment includes visual inspection to ensure emergency and exit lights are in good working condition. Our inspection includes depressing the test button to ensure batteries and bulbs are operational. We validate bulbs and batteries will remain fully operational for the entire test period.
Telgian documents all devices tested in a work completion report and will replace failed bulbs and batteries per original equipment manufacturer specifications.
Technology, Customer Web Portal and Analysis
Telgian provides inspection reports using our proprietary Mobiliti software reporting program, which allows our technicians to perform inspections in a consistent, paperless manner that is environmentally friendly and provides customers with reports immediately upon completion of the inspection at any number of specified email addresses. Our software also supports fax and standard mail capability.
Telgian customers have access to our state-of-the-art, Web-based document management system, which is password protected and easy to use. A cloud-based system, no special software or connections are required beyond Internet access. The system provides 24/7/365 access to reports, invoices and equipment inventory. The power of this customer Web portal is its ability to keep a record of services, reports and equipment, making it simple to export equipment inventory data and to manage documentation for compliance.
Telgian believes the more information and data shared with clients, the better the overall performance of the account. Telgian provides individual reporting to indicate account trends or traits, as well as specific reporting on timeliness, responsiveness, invoicing and other factors. Our complete online inventory of client facilities promotes better forecasting of costs, from inspections to repairs due to system age, resulting in more accurate cost budgeting. Reports on the status of inspections and repairs are online for client access 24 hours a day. Facility data is based on each client’s requirements, with access levels granted as requested. All Telgian services are visible on the customer Web portal, providing a seamless view for both in-house and subcontracted services.
At Telgian, we meet with our customers on a quarterly basis to review performance, identify opportunities to improve the quality of the inspection process and to reduce risk and spend, and to discuss areas of opportunity to reduce the cost of compliance and total cost of ownership.
While these Stewardship meetings provide a formal opportunity each quarter to review and adjust to changing needs, Telgian’s account management team is available and engaged with customers continually to provide the highest quality service.