Telgian provides annual backflow preventer inspection, testing and certification based on manufacturer and jurisdictional requirements for all applications, including potable water, private fire service mains and irrigation systems. Our services include inspection and testing the backflow device, flushing the assembly, verifying proper function of the reduced pressure zone or double detector check device, tagging for the current year and reporting any repairs that may be indicated. We can also provide full forward flow testing for all backflow preventers installed in fire sprinkler systems as required annually by NFPA 25.
Technology, Customer Web Portal and Analysis
Telgian provides inspection reports using our proprietary Mobiliti software reporting program, which allows our technicians to perform inspections in a consistent, paperless manner that is environmentally friendly and provides customers with reports immediately upon completion of the inspection at any number of specified email addresses. Our software also supports fax and standard mail capability.
Telgian customers have access to our state-of-the-art, Web-based document management system, which is password protected and easy to use. A cloud-based system, no special software or connections are required beyond Internet access. The system provides 24/7/365 access to reports, invoices and equipment inventory. The power of this customer Web portal is its ability to keep a record of services, reports and equipment, making it simple to export equipment inventory data and to manage documentation for compliance.
Telgian believes the more information and data shared with clients, the better the overall performance of the account. Telgian provides individual reporting to indicate account trends or traits, as well as specific reporting on timeliness, responsiveness, invoicing and other factors. Our complete online inventory of client facilities promotes better forecasting of costs, from inspections to repairs due to system age, resulting in more accurate cost budgeting. Reports on the status of inspections and repairs are online for client access 24 hours a day. Facility data is based on each client’s requirements, with access levels granted as requested. All Telgian services are visible on the customer Web portal, providing a seamless view for both in-house and subcontracted services.
At Telgian, we meet with our customers on a quarterly basis to review performance, identify opportunities to improve the quality of the inspection process and to reduce risk and spend, and to discuss areas of opportunity to reduce the cost of compliance and total cost of ownership.
While these Stewardship meetings provide a formal opportunity each quarter to review and adjust to changing needs, Telgian’s account management team is available and engaged with customers continually to provide the highest quality service.